Privacy policy

Privacy policy

AIOI Co., Ltd. (hereinafter referred to as "our company") may receive or keep personal information from customers in the course of its business activities. Our company regards the protection of such personal information as one of the top priorities of our corporate activities, and recognizes that the appropriate handling and management of personal information is an important part of fulfilling our social responsibility. In order to fulfill this responsibility, our company has established the following personal information protection policy, has made it known to our executives and employees, and will strive to protect personal information appropriately in accordance with this policy.

1. In handling personal information, we will comply with the Act on the Protection of Personal Information, as well as other laws and regulations that apply to the protection of such personal information.

2. In order to properly manage personal information, we will continually review, improve, and enhance our internal regulations regarding personal information protection in line with changes in the environment.

3. When collecting personal information, we will inform you of the purpose of its use, obtain personal information within the scope of your consent, and use the personal information within the scope of the purpose.

4. We will not provide or disclose personal information to third parties unless we have received prior consent from the individual concerned or it is permitted by law.

5. When outsourcing operations involving the handling of personal information, we will outsource to companies that meet our selection criteria and will strictly manage and supervise the handling of the information.

6. In order to prevent unauthorized access to personal information, or the loss, destruction, falsification, or leakage of personal information, we will manage personal information safely and strive to ensure, improve, and correct security.

Handling of Personal Information

1. Secure management of personal information

We will strictly manage and protect personal information entrusted to us by customers and personal information that we have acquired ourselves. In order to protect personal information from unauthorized access or loss, destruction, falsification, leakage, etc., we will take reasonable safety measures based on our company regulations, and will deal with any problems that may occur appropriately and promptly.

2. Purpose of use of personal information

Our company specifies the purposes of use for personal information we hold as follows, and uses the information only within the scope necessary to achieve these purposes, except in cases required by law. When our company collects personal information, if we change the purpose of use of the personal information we handle, we will do so within the scope that is reasonably deemed to be related to the previous purpose of use, and will notify the individual of the changed purpose of use and obtain their consent.

1. Regarding personal information of customers, to respond to Inquiry about our business, to send various documents requested, to provide guidance and information on our Product and services, and to reflect such information in our various services when we conduct our own questionnaire surveys, etc.

2. To contact you regarding business transactions with respect to the personal information of the person in charge at our business partners.

3. Regarding information on activity workers when installation work is involved, for the purpose of managing the safety of activity workers and creating and submitting necessary documents such as activity notifications

4. To ensure the security of our company's personal information regarding visitors

5. To confirm and respond to inquiries regarding personal information of those who have made Inquiry to our company

6. Regarding personal information of applicants for our company's recruitment screening, to contact the applicants and conduct the recruitment screening process

7. Regarding personal information entrusted to us by the outsourcing party as a result of the outsourcing of business to our company, in order to carry out the said outsourced business

3. Provision of personal information to third parties

As a general rule, we will not provide personal information of customers to third parties, except in the cases listed in (1) to (7) below. If it becomes necessary to provide personal information to a third party for other reasons, we will notify the third party by email, fax, etc., and obtain the customer's consent.

1. When necessary information is provided to related business partners in order to respond to Inquiry made by the individual.

2. When providing necessary information to related business partners in order to send various documents requested by the individual

3. When providing necessary information to a gift provider in order to deliver prizes or gifts won in contests, etc.

4. When providing necessary information to related business partners in order to provide various information such as service guidance and support information

5. When we need to inquire with relevant institutions to confirm your payment method or payment status for paid services operated by our company

6. When responding to a request for disclosure in response to a formal inquiry based on law from a public institution such as a court or police

7. When it is necessary to inquire with relevant authorities in order to protect the life, body, property, etc. of the individual or other persons.

4. Entrustment of personal information

We may entrust your personal information to external companies within the scope necessary to achieve the intended purposes of use, such as when we entrust the processing of personal information to business partners with whom we have a contractual relationship, and when we entrust the processing of your personal information to delivery companies that send out prizes or gifts in prize contests, etc.

5. Responding to requests from customers for disclosure, correction, suspension of use, etc. of personal information subject to disclosure

When we receive inquiries from individuals about personal information that we have acquired (personal information subject to disclosure) regarding notification of the purpose of use of their personal information, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (collectively referred to as "disclosure, etc."), we will Inquiry the individual's wishes and respond appropriately and without delay. (However, please note that in the case of our services, etc., where personal information is essential, as a result of correcting, updating, or deleting personal information, it may be unavoidable that you will not be able to use part or all of our services.)

6. Acquisition of personal information in a manner that the individual cannot easily recognize

In order to improve our services, the AIOI, Ltd. website (https://www.hello-aioi.com) (hereinafter referred to as "our corporate site") uses access analysis tools to perform statistical analysis of the usage trends and visit history of our corporate site. The access analysis tools collect items such as the page visited, the date and time of visit, IP address, type of web browser, and domain name, but do not contain any information that can identify individual customers. Cookies are used to collect browsing information, but collection can be refused by disabling cookies.

June 1, 2023 AIOI Co., Ltd.
President and CEO: Yutaka Yoshino

Inquiry regarding personal information

〒140-0013
6-22-7 Minamioi, Shinagawa-ku, Tokyo Omori Bellport E Building 9th Floor AIOI Co., Ltd.
Management Department Email: info@hello-aioi.com