FAQ

We have compiled a list of frequently asked questions from our customers.
Please refer to this when making Inquiry.

Common to Product

Can I see the Product and how it works?

We have showrooms in Tokyo and Osaka. We can also guide you through our Live Showroom (online) without the need to visit our office. We can also provide demonstrations at your site.

How many sites are in operation?

We have a proven track record in over 10,000 systems worldwide.

Is overseas support available?

We can handle sales. We have partner companies all over the world and can handle maintenance as well.

Would it be possible to take a tour and observe the users in their working environment?

A separate confidentiality agreement must be signed before you can visit.

Is there a help desk?

Please contact the sales company where you purchased the product. For information on maintenance support, please see here .

In what kind of locations is it being implemented?

Our products have been introduced in a variety of industries around the world, including food, apparel, pharmaceuticals, mass retailers, e-commerce distribution centers, and manufacturing industries such as automobile factories.

How long will it take to implement after signing the contract?

Normally, it takes about three months, but there have been cases where it was implemented in as little as two weeks in emergency cases.

Please tell me the process until Go Live operation begins.

The process is as follows: Consultation → Various investigations → Proposal → Order → Installation and trial run → Full operation → After-sales support.
For details, please see the installation procedure page .

Can I do a test deployment?

Yes, that is possible. Please feel free to Inquiry us.

Pick to Light System

What kind of system is DPS (Pick to Light System)?

This is a activity support system that aims to improve the efficiency of picking and sorting operations.
By attaching a light module to the Rack , the picking simply goes to the place where the light module light is on and picking(sorting) the number of items displayed, improving activity speed and accuracy.
By linking with a higher-level WMS, the Pick to Light System makes it possible to grasp picking results and Rack inventory data in real time.

What are the features of AIOI's light module?

Our unique wire-saving network system can transmit data and power over two wires, allowing data communication with PCs and PLCs, and making it easy to set up a network. It can also supply power to external devices, making it possible to connect any device. With over 1,000 models available, we can suggest a light module that matches any site. In addition, we can easily incorporate new light module into an already-built Pick to Light System network to accommodate changes in the customer's site.

Can multiple people activity at the same time?

Some models are equipped with five different lamps so that instructions can be given to different activity at the same time. Depending on the combination of devices, up to seven colors are possible.
We also support simultaneous activity by multiple people through operations such as dividing the work into blocks, and will propose the optimal system to suit your on-site operations.

What is the system configuration?

The basic configuration is a PC, application software, a controller, and a barcode scanner. It can also be controlled under a PLC. The configuration varies depending on the site.

Q: How much is the initial implementation cost?

The price is open, but there are models with unit prices ranging from several thousand yen to several tens of thousands of yen. We will provide you with a detailed quote.

There are light module. In what situations is it advantageous to use one?

The wireless type can be freely installed on picking carts, pallet, roll box pallet, containers, etc. We will make suggestions based on the activity content and on-site environment.

How many hours does the wireless light module last on a single full charge?

Because the display uses electronic paper, the battery life is long, with the basic model lasting over 100 hours, so you only need to charge it once a week. *Charging times vary depending on the model.
A wireless light module with five LED lamps for simultaneous activity by multiple people will last approximately 20 hours and will need to be charged after a day's activity.

How long does it take to charge the wireless light module from empty to full?

If you use a quick charger, it takes about 3.5 hours. Normal charging takes about 6 hours. It depends on the model, so please Inquiry us for details.

What is the maximum reading distance?

50 to 500 mm (settings can be changed in the special menu *in 50 mm increments).

How can I install the light module?

This is our aluminum duct rail.

What is it used for?

■ picking
- To identify the activity- Multiple people activity in the same block
-History tracing by activity ID ■ sorting
・Prevents inserting the wrong product into the entrance ■ activity trigger ・Read the product tag to start activity, etc.

What colour does the lamp shine? What lighting patterns are available?

It lights up in seven colors: white, red, blue, green, light blue, orange, and purple. It has three patterns: steady, flashing, and fast flashing.

Shutter Assortment System (SAS)

What are the features of SAS (Shutter Assortment System)?

This is a light module that adds an open/close shutter function to the MWU series. It can greatly reduce picking and sorting errors. Both front-opening and back-opening are available.

Q: How do I set the shutter opening/closing angle, speed, etc.?

Various settings of the light module such as opening/closing angle, speed, address setting, etc. can be made with one touch on a control PC using a dedicated app, or on a smartphone or HHT using NFC communication. Settings can also be changed by operating the buttons on the light module.

If I have an existing AIOI light module, can I add SAS to the same system?

It is possible to add SAS to an existing system. It can also be used in combination with light module, Projection Picking System(PPS) ® , AGVs, etc.

How many SAS drives can be controlled by one controller?

Number of units that can be connected to the system: 5,120 units per controller, maximum 115 units per EJB, maximum 23 units per channel. Simultaneous opening and Activity is limited to 6 units per JB. If the number of simultaneous opening and closing units increases, the maximum number will decrease proportionally.

Can the shutter be opened manually in an emergency?

You can manually open and close the door by pressing and holding the S key.

How is it different from an air gate?

Compared to using an air compressor, the reduced wiring required is only one two-core cable, making relocation and expansion easy.
It is easy to maintain, with few problems and easy replacement by the customer in the unlikely event of a problem.
You can also use your smartphone to set the shutter opening angle and speed for each opening.

Projection Picking System(PPS)

What are the features of the Projection Picking System(PPS) ?

This picking system uses image processing technology to display picking and sorting instructions, text and images, not only on Rack and rack of various shapes, but also on the floor, and can sound audio alerts to alert you to careless mistakes.

What kinds are there?

The lineup is divided into types: 2D sensing, 3D sensing, and image sensing.

There are two main types of projector illumination methods.
(1) Ultra-short-focus projector that does not cast shadows on activity even when projecting light at close range
(2) Type that illuminates the floor from the ceiling

Irradiation target
(1) Small parts drawers in factories and Rack in pharmacies
(2) flow rack at distribution centers
(3) activity instructions and part picking at the factory cell stall
(4) Parts reel Rack in a PCB mounting factory
(5) G2P (Goods to Person) product Rack for Automatic guided vehicle (AGV)

What is the projection range of the projector?

With the AIOI projector (PP0207), it is possible to project a maximum of 170 inches (3600mm x 2300mm), the equivalent of two AGV-dedicated Rack or two medium-weight Rack. *Our recommended value is 150 inches.

What is the fool proof function, and what kinds of mistakes does it help prevent?

This function notifies you if you have picked up the wrong product or part. Picking up the wrong product or part can lead to wrong shipment, so this helps prevent wrong shipment.

Can we do the layout and design of Projection Picking System(PPS) projectors in-house?

There is a dedicated layout setting tool that allows you to set it up in the same way as using PowerPoint.

Is it possible to link with existing DPS, SAS, etc.?

By using separate physical controllers for Projection Picking System(PPS) and DPS, they can be linked together.

Visible RFID (Smart Tag/Smart Card)

It doesn't require batteries, so how can it be used?

Since electronic paper is used, no power is consumed for display. Data is rewritten by wireless power supply from a smartphone or HHT. The electronic paper display will remain semi-permanently until it is rewritten.

How can I change the display?

It can be rewritten using non-contact near field communication (NFC).

How many times can I rewrite it?

It can be rewritten more than 1 million times.

Will it be damaged?

It is highly robust and extremely resistant to drops and rough handling, making it extremely sturdy.

Is the camera waterproof and dustproof?

Depending on the model, it has dust and water resistance, IP55 and IP56.

Can I display a barcode or Quick Response Code?

It can be displayed.

How can it be used?

*Please check here for details.
They can be used in a variety of situations, such as logistics container labels, as manufacturing instructions on factory production lines, as a replacement for paper Kanban system, as ID cards, employee ID cards, etc. By introducing Smart Card, you can go completely paperless. For logistics container labels, the elimination of paper labels reduces the number of labels that are misapplied or forgotten to be removed, and reduces waste. In the manufacturing industry, data linking with Smart Card is also possible.

What kind of reader/writers are available for reading/writing?

We recommend reader/writers manufactured by Fujifilm Imaging Systems and ABCircle as recommended Product.

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We will propose the best solution to suit your challenges.
Please feel free to contact us.